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The Grommet Customer Support

  • Frequently Asked Questions

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  • Can I change or cancel my order after it has been placed?
  • How to Order
  • How long will it take for my order to arrive?
  • How do I track my order?
  • I live outside the United States. Will you ship to me?
  • How can I qualify for free shipping?
  • Can I ship to multiple addresses?
  • What is your return policy?
  • How do I do an exchange?
  • When will I receive my refund?
  • Is there a fee to return Grommets?
  • Do you accept PayPal?/Paypal Issues
  • Why is there a pending charge on my account?
  • How To Reset A Forgotten Password (Video)
  • Why can't I log in?
  • How can I unsubscribe from The Grommet emails?
  • How To Find/Buy Lake Art Lakes (Video)
  • The item I am looking for is missing from the dropdown / Why don't you show the color, size, option that I want?
  • How To Edit Your Cart (Video)
  • How to Check Out (Video)