Why is there a pending charge on my account?

1. If the billing zip code we have on file does not match the one on your credit card, an authorization hold (sort of like a pending charge) will be applied to your card.

But don’t worry, this will be resolved and removed from your account within 3-5 business days. You do not need to take any action.

2.  Sometimes folks experience a little difficulty getting their order to go through on the first try.  If your payment information was filled out, and you hit the "Complete Order" button, but you get an error message and the order does not go through, you may see an extra dummy charge on your account.  These charges say "pending" or "processing", have the same total as your order, and usually disappear within 1-2 business days. 

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