You can return a Grommet any time—whether it’s because it isn’t what you expected or you just changed your mind. We want you to be thrilled with every purchase you make.
Note there are some common sense exceptions, like a product that you’ve used up or that’s performed its expected number of uses.
Custom, made-to-order items are also not returnable. We will be glad to replace a custom item if it is damaged in transit.
HOW TO RETURN
For a speedy, smooth return, please use our Fast Return Form. That gets us all the details to handle your refund as quickly as we can.
After we get your Fast Return Form, we'll email you a return shipping label. Print that label and use it to return your Grommet(s).
RETURN SHIPPING COSTS
If your Grommet arrived damaged, defective or you received the wrong item, return shipping is on us. For other returns, we’ll deduct the cost from your refund.
We know that some large companies offer free return shipping, and we hope someday we’re big enough to do the same. Until then, we’re working hard to keep rates as low as possible.
REFUND TIMING & PAYMENT
Getting your refund takes about 7-10 business days after the item has been delivered back to us. You’ll receive a credit to your original form of payment (credit card or PayPal). If you’re returning a gift, you’ll get a gift card or store credit.
We happily do free exchanges.
To make your exchange go smoothly, use our Fast Return Form. Choose "Other" as the reason for the return. Then, put the size/color/pattern you’d like in the box that appears.
After we get your Fast Return Form, we’ll email you a postage-paid label to return the item you don’t want. We'll ship you the new one for free.