Frequently Asked Questions
Orders
- Do I need an account to place an order?
- Can I change or cancel my order after it has been placed?
- Can I add to my order once it has been placed?
- How do I see my order history?
- When will I be charged?
- Is there sales tax on my order?
Shipping
- How long will it take for my order to arrive?
- How do I track my order?
- I live outside the United States. Will you ship to me?
- How can I qualify for free shipping?
- Where do you ship?
- Why is my tracking information incomplete?
Returns
- What is your return policy?
- How do I do an exchange?
- How do I made a claim on products that are Made for a Lifetime?
- How do I return a Grommet I received as a gift?
- When will I receive my refund?
- Is there a fee to return Grommets?
Payment
- What forms of payment do you accept?
- Do you accept PayPal?
- How do I use store credit?
- Can I use more than one coupon at a time?
- Can I save a credit card on file?
- How do I update my saved credit card?