Frequently Asked Questions
Orders
- ★ Can I change or cancel my order after it has been placed?
- ★ How to Order
- Do I need an account to place an order?
- Can I add to my order once it has been placed?
- How do I see my order history?
- When will I be charged?
Shipping
- ★ How long will it take for my order to arrive?
- ★ How do I track my order?
- ★ I live outside the United States. Will you ship to me?
- ★ How can I qualify for free shipping?
- ★ Can I ship to multiple addresses?
- Can I request for you to delay shipment / send later?
Returns
- ★ What is your return policy?
- ★ How do I do an exchange?
- ★ When will I receive my refund?
- ★ Is there a fee to return Grommets?
- How do I made a claim on products that are Made for a Lifetime?
- How do I return a Grommet I received as a gift?
Payment
- ★ Do you accept PayPal?/Paypal Issues
- ★ Why is there a pending charge on my account?
- What forms of payment do you accept?
- How do I use store credit?
- Can I use more than one coupon at a time?
- Can I save a credit card on file?
My Account
- ★ How To Reset A Forgotten Password (Video)
- ★ Why can't I log in?
- How to change your password when you are logged into your account (video)
- How to create an account
- How do I change my password?
- I've ordered with you before, does that mean I have an account?
Emails
Product Information
- ★ How To Find/Buy Lake Art Lakes (Video)
- Where can I find specific product information?
- FitKicks
- Bondic
- Minestamp
- Lake Art
Using the Website
- ★ The item I am looking for is missing from the dropdown / Why don't you show the color, size, option that I want?
- ★ How To Edit Your Cart (Video)
- ★ How to Check Out (Video)
- How to Buy/Add to Cart (Video)
- How can I search for a Grommet on the website?
- How do I use my Wishlist?
Promotions
- The Grommet Text (SMS ) program
- How to Redeem a Complimentary Perks Membership
- For Perks Membership BOGO Gift Recipients
- Perks Membership Explained (Video)
- How to Apply A Coupon (Video)
- What are the rules for your promotions?