Frequently Asked Questions
Orders
- ★ Can I change or cancel my order after it has been placed?
- Do I need an account to place an order?
- Can I add to my order once it has been placed?
- How do I see my order history?
- When will I be charged?
- Is there sales tax on my order?
Shipping
- ★ How long will it take for my order to arrive?
- ★ How do I track my order?
- ★ I live outside the United States. Will you ship to me?
- ★ How can I qualify for free shipping?
- ★ Can I ship to multiple addresses?
- Can I request for you to delay shipment / send later?
Returns
- ★ What is your return policy?
- ★ How do I do an exchange?
- ★ When will I receive my refund?
- ★ Is there a fee to return Grommets?
- How do I make a claim on products that are Made for a Lifetime?
- How do I return a Grommet I received as a gift?
Payment
- ★ Do you accept PayPal?/Paypal Issues
- ★ Why is there a pending charge on my account?
- What forms of payment do you accept?
- How do I use store credit?
- Can I use more than one coupon at a time?
- Can I save a credit card on file?