Frequently Asked Questions
Orders
- ★ Can I change or cancel my order after it has been placed?
- ★ How to Order
- Do I need an account to place an order?
- Can I add to my order once it has been placed?
- How do I see my order history?
- When will I be charged?
Shipping
- ★ How long will it take for my order to arrive?
- ★ How do I track my order?
- ★ I live outside the United States. Will you ship to me?
- ★ How can I qualify for free shipping?
- Where do you ship?
- Why is my tracking information incomplete?
Returns
- ★ What is your return policy?
- How do I do an exchange?
- How do I made a claim on products that are Made for a Lifetime?
- How do I return a Grommet I received as a gift?
- When will I receive my refund?
- Is there a fee to return Grommets?
Payment
- ★ Do you accept PayPal?/Paypal Issues
- What forms of payment do you accept?
- How do I use store credit?
- Can I use more than one coupon at a time?
- Can I save a credit card on file?
- How do I update my saved credit card?
My Account
- How To Reset A Forgotten Password (Video)
- How to change your password when you are logged into your account (video)
- How to create an account
- Why can't I log in?
- How do I change my password?
- I've ordered with you before, does that mean I have an account?
Emails
Product Information
See all 19 articlesUsing the Website
- The Item I Want Isn't On The Drop Down Menu
- How To Edit Your Cart (Video)
- How to Check Out (Video)
- How to Buy/Add to Cart (Video)
- How can I search for a Grommet on the website?
- How do I use my Wishlist?